Notice:
MARUI web channel International is a separately run website from MARUI web channel, the latter of which is exclusively designed for orders placed within Japan.
Therefore, registration, shipping and all other services on our website are independent from those offered on MARUI web channel.
Terms of Use
1. Countries, regions and languages
We deliver worldwide, covering around 130 countries and regions.For more details, please check the following websites.
List of countries and areas in English to which Japan Post offers EMS
English, French, Chinese and Korean versions of this website are available
List of countries and areas in English to which Japan Post offers EMS
English, French, Chinese and Korean versions of this website are available
2. Registration
You must register on our Website before you can place an order.Please input the required item(s) at the following Website to complete registration.
Create an Account
Create an Account
3. From order to delivery
1) Your order
We only accept orders from the MARUI web channel International Website (hereinafter, the Website).
As a general rule, the total for a single order should not exceed 200,000yen, inclusive of delivery charges.
We may contact you for confirmation if you place an order that exceeds 200.000yen in total value.
Please check your contract with your credit card company to confirm your maximum available credit.
While we display our most up-to-date inventory information on our Website, please understand that the status of our inventory is constantly changing.
We may not be able to complete an order if an item(s) is out-of-stock.
To confirm your clothes size, please see the following Website.
Unit Conversion Chart
Once your order is completed, we will send you an email confirming the details of the order.
However, in some unavoidable circumstances we may have to cancel the sales contract that has been established.
As a general rule, the total for a single order should not exceed 200,000yen, inclusive of delivery charges.
We may contact you for confirmation if you place an order that exceeds 200.000yen in total value.
Please check your contract with your credit card company to confirm your maximum available credit.
While we display our most up-to-date inventory information on our Website, please understand that the status of our inventory is constantly changing.
We may not be able to complete an order if an item(s) is out-of-stock.
To confirm your clothes size, please see the following Website.
Unit Conversion Chart
Once your order is completed, we will send you an email confirming the details of the order.
However, in some unavoidable circumstances we may have to cancel the sales contract that has been established.
2) Price and Payment
As our general principal, the prices of our products are the same as the prices in Japan.
The prices are displayed in Japanese Yen, and also approximations that are set by the current exchange rate for U.S. Dollars, Euro, U.K. Pound, and Chinese Yuan.
The exchange rate is updated at 10:00 Japanese time except on Wednesdays and Sundays.
The total amount to be paid is the price of the item(s) plus delivery charges.
International deliveries may incur customs and VAT charges imposed by the country or region in which you live. Please pay these costs when you receive your item(s).
Please choose from the following payment methods:
Credit card
PayPal
Alipay
When using credit card, PayPal or Alipay, please confirm the details of your contract with the credit card company, PayPal or Alipay.
When paying by credit card, please make sure the card is registered in your name.
When paying by credit card, our bill to the relevant company will be denominated in Japanese yen, regardless of the currency displayed for reference purposes on the Website or in any correspondences with you.
When paying by credit card, as the amount you are charged is calculated using the exchange rate of the billing date set by your particular credit card company, the actual amount charged may be more or less than the approximate purchase price indicated on our Website.
If you experience any loss or gain in price due to exchange rate fluctuations, we will not demand the return of your gain nor will we compensate any losses.
We may contact you for confirmation if your billing address is different from your delivery address.
The prices are displayed in Japanese Yen, and also approximations that are set by the current exchange rate for U.S. Dollars, Euro, U.K. Pound, and Chinese Yuan.
The exchange rate is updated at 10:00 Japanese time except on Wednesdays and Sundays.
The total amount to be paid is the price of the item(s) plus delivery charges.
International deliveries may incur customs and VAT charges imposed by the country or region in which you live. Please pay these costs when you receive your item(s).
Please choose from the following payment methods:
Credit card
PayPal
Alipay
When using credit card, PayPal or Alipay, please confirm the details of your contract with the credit card company, PayPal or Alipay.
When paying by credit card, please make sure the card is registered in your name.
When paying by credit card, our bill to the relevant company will be denominated in Japanese yen, regardless of the currency displayed for reference purposes on the Website or in any correspondences with you.
When paying by credit card, as the amount you are charged is calculated using the exchange rate of the billing date set by your particular credit card company, the actual amount charged may be more or less than the approximate purchase price indicated on our Website.
If you experience any loss or gain in price due to exchange rate fluctuations, we will not demand the return of your gain nor will we compensate any losses.
We may contact you for confirmation if your billing address is different from your delivery address.
3) Delivery
Shipments to The Republic of China, Hong Kong and Taiwan are sent through the international delivery service. Other regions are shipped using the experss international shipping service EMS.
All items made of silver are covered by insurance when sent via international post.
Shipping charges are a flat rate based on country or region Please refer to the following Web site for detailed information.
Shipping Charges
In principle, item(s) will be dispatched as soon as possible (usually within 7 business days from the day the order is received). However, due to stock status or the circumstances of our suppliers, some item(s) may take longer to dispatch.
Please be aware that delivery may be delayed due to inventory status or during busy periods.
We may not be able to accept orders for out-of-stock item(s).
We establish a sales contract with you the moment we dispatch your item(s).
We will send a "Shipping Confirmation" email to you once your order has been sent. Please see this email to confirm the details of you order.
Please be aware that the delivery times may differ according to the destination country or region, and the time it takes to clear customs.
All items made of silver are covered by insurance when sent via international post.
Shipping charges are a flat rate based on country or region Please refer to the following Web site for detailed information.
Shipping Charges
In principle, item(s) will be dispatched as soon as possible (usually within 7 business days from the day the order is received). However, due to stock status or the circumstances of our suppliers, some item(s) may take longer to dispatch.
Please be aware that delivery may be delayed due to inventory status or during busy periods.
We may not be able to accept orders for out-of-stock item(s).
We establish a sales contract with you the moment we dispatch your item(s).
We will send a "Shipping Confirmation" email to you once your order has been sent. Please see this email to confirm the details of you order.
Please be aware that the delivery times may differ according to the destination country or region, and the time it takes to clear customs.
4. Returning an item(s)
In principle, we accept returns made within 8 days of an item(s) arriving at your delivery address. However, there are some items that are not eligible for return.
If you wish to return an item(s), please contact us through the following site.
Contact Us
Please be aware that we cannot accept returned items without prior notification.
We cannot give a refund or dispatch a replacement for items returned without prior notification.
We cannot accept a returned item(s) in any of the following circumstances.
1) The item(s) has been used
2) The item(s)'s box or packaging is missing
3) The item(s) has been altered or cleaned by the customer
4) The item(s) was damaged or soiled by the customer
5) The tags have been removed from the item(s)
6) Any item(s) we determine cannot be reused as its shape was altered when it was tried-on or during trial-use, or because item(s) have absorbed the smell of something (such as perfume)
7) A custom-made item(s)
8) Only one item(s) among multiple item(s) sold as a set
Please refer to the following Website for further details on our rules for returning item(s).
Returns Policy
Please feel free to contact us if you would like further clarification of our returns policy.
Contact Us
If you wish to return an item(s), please contact us through the following site.
Contact Us
Please be aware that we cannot accept returned items without prior notification.
We cannot give a refund or dispatch a replacement for items returned without prior notification.
We cannot accept a returned item(s) in any of the following circumstances.
1) The item(s) has been used
2) The item(s)'s box or packaging is missing
3) The item(s) has been altered or cleaned by the customer
4) The item(s) was damaged or soiled by the customer
5) The tags have been removed from the item(s)
6) Any item(s) we determine cannot be reused as its shape was altered when it was tried-on or during trial-use, or because item(s) have absorbed the smell of something (such as perfume)
7) A custom-made item(s)
8) Only one item(s) among multiple item(s) sold as a set
Please refer to the following Website for further details on our rules for returning item(s).
Returns Policy
Please feel free to contact us if you would like further clarification of our returns policy.
Contact Us
5. Other
Please notify us immediately if there are any changes to your registered information.
Membership may be cancelled in the event a customer behaves in any of the following ways.
(1) The customer breaches a sales contract
(2) A customer acts in a manner that inconveniences, obstructs, or damages our Company or another customer
(3) A customer engages in any other behavior we determine to be inappropriate
We accept no responsibility for any damage incurred by a customer as a result of using this website, other than pertaining to the sales contract.
We reserve the right to discontinue the service offered on this Website due to unavoidable circumstances.
For questions and enquiries, please contact us through the following Website.
Contact Us
Membership may be cancelled in the event a customer behaves in any of the following ways.
(1) The customer breaches a sales contract
(2) A customer acts in a manner that inconveniences, obstructs, or damages our Company or another customer
(3) A customer engages in any other behavior we determine to be inappropriate
We accept no responsibility for any damage incurred by a customer as a result of using this website, other than pertaining to the sales contract.
We reserve the right to discontinue the service offered on this Website due to unavoidable circumstances.
For questions and enquiries, please contact us through the following Website.
Contact Us